Shipping….hmmmmm

A Ship shipping ship shipping shipping ships…..

So we’ve been shipping Soch Sails goodness all over the world now for a good few years and we’ve had a couple of shipping cost increases forced upon us over that time and we’ve had another which came into effect on the 1st July affecting anything we send to the USA with Royal Mail or Parcelforce. As such we have had to make some adjustments to our shipping rates which reflect the added cost of shipping to the USA.

We’ve done a worldwide update which hopefully gives you a more accurate shipping cost for your order. UK prices have had to go up a little too as the cost has increased here a little too since our last scan through the rates. If you live down under or in NZ then you may find your shipping rate has decreased a little as we’ve added more rates rather than a single blanket rate as we had before.

European rates have also increased slightly but again there are more rates added.

Everything that leaves the UK is sent on a tracked and signed for service, or tracked, depending on the availability to that country. At the moment we seem to be having some issues with tracking items with lots of tracking seeming to dead end as it leaves the UK, this can sit as “Leaving the UK” for a few weeks, I guess there is no inward scan at the destination country and it seems rare to have any further tracking until the parcel reaches the local sorting office some weeks later. The reality is that everything we have sent out in the last three months has reached its destination…….eventually.

As I mentioned in my last post we are now sending you an email with your tracking detail on it when we have shipped your order so you can track the shipment to your door. We have had a couple of parcels returned to us recently as there are some issues with carding, or lack of, when you’re not at home for a delivery. Some postal services are no longer leaving cards which is one reason we are sending you the tracking detail.

Remember our shipping rates also include packing and related materials, it’s rare that we have items damaged in transit and we take a lot of care to make sure your sails and accessories make it you you in tip top condition.

Please choose the correct rate for your destination, I think we have most places covered, however if you get to a point in the ordering process where the shop will not offer you a shipping option please get in touch and we’ll sort one.

Thanks for your continued support and we currently see no need to increase our product costs which we think are pretty reasonable for such awesome products!!

Sail fast kids!

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